Shipping policy

Shipping Policy

Thank you for shopping with Vioralie & Co. We carefully prepare and package every order to ensure your jewellery arrives safely.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Australian Shipping

We offer the following shipping options within Australia:

Shipping Method	Cost	Estimated Delivery
Standard Shipping	$8.95	5–8 business days
Express Shipping	$13.95	3–5 business days
Free Standard Shipping	Orders $79+	5–8 business days

Delivery estimates are calculated from dispatch and may vary depending on your location and the shipping carrier.

Free shipping applies to eligible Australian Standard Shipping orders only.

International Shipping

We offer international shipping to selected destinations.

Shipping costs and available delivery options will be displayed at checkout based on your delivery destination.

International delivery times vary by country, customs clearance and postal service. All delivery estimates are approximate and are not guaranteed.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT and additional handling fees.

Unless explicitly stated otherwise at checkout, these charges are not included in our product or shipping prices and are the customer’s responsibility.

Customs clearance may occasionally delay delivery.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Please allow some time for tracking information to become active.

Incorrect Shipping Addresses

Please ensure your shipping details are accurate before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to assist before your order is dispatched.

Lost, Delayed or Damaged Parcels

If your parcel is delayed, missing or arrives damaged, please contact us so we can investigate and assist with a resolution.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate requests before dispatch. Once an order has shipped, changes or cancellations may not be possible.

Contact Us

For shipping enquiries, please contact:

Vioralie & Co.

Email: rossyxo@myyahoo.com